Case IH Disruptor Bolt

Copperhead Ag Products Return Policy

Effective Date: November 10, 2023

Policy Overview

Copperhead Ag Products (hereinafter referred to as "Copperhead") is dedicated to providing top-quality agricultural equipment to our valued Vendors and Customers. This return policy outlines the procedures for returning Copperhead Ag Equipment and sets forth the guidelines to ensure a smooth and efficient return process.

1. Return Authorization (RMA) Requirement:

1.1 To initiate a return, Vendors and Customers must obtain a Return Merchandise Authorization (RMA) number from Copperhead. RMA numbers can be obtained by contacting our Customer Support team at shipping@copperheadag.com, by calling 855-876-7440 or 605-528-3333.

1.2 RMA requests must include the following information:

• Vendor's or Customer's name and contact information
• Invoice or Packing List number
• Detailed description of the equipment being returned - Reason for return

1.3 The issuance of an RMA number by Copperhead is not an automatic approval of the return. All RMA requests are subject to approval as per the guidelines outlined in this policy. If return is not received within 30 days from issuance of RMA, Vendor or Customer is required to obtain a new RMA.

2. Approval Process:

2.1 RMA requests will be reviewed by Copperhead's Returns Department.

2.2 Returns may be approved or denied based on the following criteria:

• Whether the equipment is within the specified return window (see section 3).
• Whether the equipment is in new, unused, and resalable condition.
• Whether the reason for return falls under the acceptable return reasons outlined in this policy (see section 4).
• Whether the equipment is covered by any applicable warranties.

2.3 Copperhead will communicate the approval or denial of the RMA request to the Vendor or Customer within [Insert Number] business days from the receipt of the request.